Returns & Exchanges
At SAYA, we want you to be completely satisfied with your purchase, which is why we offer a flexible 30-day return policy for all unused items in their original packaging. Our goal is to make the exchange and refund process as seamless and transparent as possible for our valued customers.
Initiate Your Request
Log in to your account and visit the 'Order History' section to select the items you wish to return and receive a unique return authorization number.
Pack Your Items
Carefully place the products in their original packaging, ensuring all tags are attached and the return authorization form is included inside the box.
Ship the Package
Affix the pre-paid shipping label provided via email to your package and drop it off at any authorized courier location or scheduled pickup point.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing