Frequently Asked Questions
Everything you need to know about shopping with SAYA
What are your shipping rates and delivery times?
We offer standard shipping on all orders. Domestic delivery typically takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to trace your package in real-time.
What is SAYA's return policy?
We accept returns within 30 days of purchase. Items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Are SAYA products ethically sourced?
Yes, we are committed to sustainability. We partner with manufacturers who adhere to fair labor practices and prioritize high-quality, eco-friendly materials.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 2 hours of placement by contacting our customer support team.